Frequently Asked Questions

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept all major Credit Cards & PayPal at our store.

 

HOW SECURE IS MY PERSONAL INFORMATION?

Store Chest adheres to the highest industry standards in order to protect your personal information with the best security solutions.

Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), which is widely used on the internet for processing payments safely.

 

ORDER TRACKING

MY TRACKING NUMBER IS NOT WORKING

90% of our orders have a tracking number attached to them. Some orders do not come with a tracking number. If this is the case, please contact us at support@storechest.com so we can update you on your shipment. 

You will receive your tracking number by email within a few days of placing your order. You can then track your order using the code at our Track Order page.

Please make sure you've inserted your code correctly. We advise copying & pasting the code. 

 

HOW DO I KNOW IF MY ORDER HAS BEEN SHIPPED OUT?

When your items have been dispatched, we will send a notification email to your registered email address, and to the phone number you inserted at checkout. The tracking number is normally available a few days after your purchase.

You can also check our online order tracking page.

 

THE TRACKING SITE SAYS DELIVERED, BUT I HAVEN'T RECEIVED MY PACKAGE 

Sometimes postal tracking services mark an order as delivered when it has reached your local post office, even though you have not yet received your package. In this occurs, please wait a few more days for your postal service to deliver the package to you, or contact your local postal office as they may hold the item for you.

 

SHIPPING & DELIVERY

DO YOU SHIP INTERNATIONALLY?

We ship worldwide every day. 

 

HOW LONG DOES IT TAKE FOR MY ORDER TO SHIP OUT?

All items are subject to a handling period before they are dispatched.

99% of orders leave the warehouse within 1-3 days of payment.

We will notify you by email when your items have been shipped.

 

 

MY ORDER DID NOT ARRIVE ON TIME, WHAT SHOULD I DO?

If for any reason whatsoever your items do not arrive within 45 business days from the purchase date, please contact support@storechest.com

 

HOW LONG DOES SHIPPING TAKE?

Standard International Shipping: 8-20 business days

All orders will be dispatched from our warehouse within 3 business days. In peak periods please allow for up to 6 business days for dispatch.

 

HOW IS MY PACKAGE BEING DELIVERED?

This depends on where you live and which product you order. The package will be delivered to your home, post box, porch or local post office with a notice left on your post box.

Most orders will be available for pickup from your local post office once you receive a notice letter by your post box. This also happens if the delivery person has tried to deliver the package to your home but no one was there to accept it, and it couldn't be left anywhere safe.

 

HOW MUCH DO YOU CHARGE FOR SHIPPING?

We offer FREE Shipping worldwide!

 

FROM WHERE IS MY PACKAGE BEING SHIPPED FROM?

Our warehouses are located in the UK, Europe & China. Most orders are shipped from UK. If you need more information about this, please contact us at support@storechest.com

 

RETURNS & REFUNDS

WHAT IF I RECEIVE A DAMAGED / FAULTY PRODUCT?

If you have received a damaged or faulty product from Store Chest, please send us some photograps or video proof of the damage and we will send you a free replacement ASAP. 

 

AFTER PURCHASE

I'VE PUT A WRONG SHIPPING ADDRESS / CHOSE THE WRONG VARIANT. CAN I MAKE CHANGES?

If this happens to you, email us at support@storechest.com as soon as possible, and we might be able to take care of it. However, we can't guarantee anything in this case, as all of our items are usually processed immediately after you order, and shipped out the same day or the day after. If your order has already entered the shipping process, we won't be able to stop it. Please contact us anyway, as we still care and we'll try to help. We know how frustrating it can be to pay for something you may not receive. Please note: if we can't cancel the order, we can't offer a refund if you ordered your products to the wrong address.

 

MY PACKAGE IS STUCK IN CUSTOMS, WHAT CAN I DO?

Customs, Postal Services/Couriers & Store Chest are different entities, hence we are not liable for any delays caused by customs or local post services and cannot be made responsible for the customs services in your country. 

Payment of customs charges and taxes is the responsibility of the recipient and will not be covered by us here at Store Chest. For further details of charges, please contact your local customs office.

If your order is held up in customs, we suggest calling your country's customs department directly and asking them to release your items.

 

CAN I CHANGE MY SHIPPING ADDRESS?

Once you have placed an order, the information goes straight to the shipping department which takes 1-3 working days to process. After which the shipping department will send the tracking codes to the data entry to update the tracking codes and send shipping confirmation email to the customer. Hence, if you need to make any changes to your shipping address, please contact our Customer Service as soon as possible after you've placed your order and we might be able to take care of it.

Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening.

NOTE: To all customers that provided a different shipping address than their permanent address, we will not be responsible for lost or undelivered parcels and/or if you moved out of the address you provided us.